Since the rise of the internet we have heard more of such fears: Email would hurt our IQ, Twitter could harm our moral values and Facebook could even raise cancer risks. Google would make us stupid and upon entering the era of big data the fear is that we will lose our privacy.
Although big data technology makes it absolutely possible to follow our every move at any time and anywhere, it does not mean that organisations can do whatever they want with that data. We know that generation X and the baby boomers are very careful about their privacy. Generation Y is also very conscious about privacy and “just because they want to be in public, does not mean they want to be public” as mentioned by Dana Boyd in her talk at the TechKnowledge conference.
So, how can we protect our privacy? Well, there are three different parties we can look at in taking care of that: Governments, Organisations and Consumers.
Let’s first look at the governments. In most countries, the current privacy laws still date from the 70s and 80s, when the World Wide Web did not yet exist and we were still using landlines to call each other. These out-dated privacy laws contain many loopholes and it is about time that they are being updated. Governments around the world are therefore updating their privacy bills. Which is a good thing, but unfortunately developing new laws take a lot of time and more often than not they do not achieve what they were created for. A great example is the cookie-law of The Netherlands, which completely missed its goal and had to be changed within 1 year. It may be clear that governments simply cannot keep up with the speed technology changes. As such, laws are already out-dated the moment they are passed. Governments are not able to keep up with all things that are happening and we also cannot, and should not, stop the technological progress to match the speed of law making.
So, we cannot rely on governments but fortunately there are two other options that could help regulate big data privacy. Organisations cannot survive without consumers, but consumers can survive without organisations (citizens are becoming increasingly creative and independent of organisations as is shown by the website instructables.com). Therefore, organisations will have to stick to certain guidelines that promise to ensure the privacy of consumers or consumers will simply walk away.
In an earlier post I suggested four ethical principles that organisations should adopt in order to protect consumers’ privacy:
- Radical transparency – inform customers about the data you collect and what you do with it. Provide a paid-service if the consumer does not want to share their data in the free version;
- Simplicity by design – keep it simple and understandable for consumers;
- Secure your data – define the data you really need to do business and keep it as secure as possible;
- Privacy by design – make privacy part of the DNA of the organisation.
These ethical guidelines will help organisation deal with all the data that they collect and define policies that ensure the privacy of consumers is sufficiently protected.
In case an organisation decides to not play by the rules and to give a damn about the ethical guidelines it can easily result in a bankruptcy of that company when things go wrong. The power of consumers has increased so much with social media and all communities around the world, that a protest is organised easily. Within days a large group of consumers can become connected and decide to boycott any organisation that does not live by the rules. Switching-costs are so low nowadays that it is very simple for consumers to switch to a company that better protects their privacy. In case there is no alternative available, there will always an entrepreneur who will fill that gap.
The problem remains for those organisations that do not stick to the ethical guidelines and are not uncovered that they do so. These organisations can continue to break the rules and invade our privacy. It could result in major catastrophes that could cause a lot of damage to the lives of consumers. However, the moment a catastrophe has occurred and any organisation does not respond correctly, it is likely that the organisation will be out of business rather soon. So it is up to the consumers to control organisations and demand that organisations stick to the ethical guidelines.
New technologies always come by trial and error and unfortunately we will probably face a few catastrophes in the future. The challenge is to limit these to as little possible of course. Consumers and organisations should ensure this and governments should assist with regulations when needed. In the end however we, the citizens, decide ourselves how our society looks like and which organisations are allowed to take part in it. The first organisation that will go out of business due to a privacy issue will set the example for other organisations. It will have a self-regulating effect on other companies. So, if an organisation wants to survive in the future, it will have to adopt the ethical big data guidelines.
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(image: Big Data privacy / shutterstock)
