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Tag: voice of the customer

Interactive Intelligence Reveals Ambitious Plans for Customer Service

At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…

RichardSnow RichardSnow 0 Min Read

Rock • Analyst • Hard Place

At iPerceptions, we live and breathe web analytics. The conferences and trade…

iPerceptions iPerceptions 3 Min Read

The VoC Hoax (follow-up post)

It's been a few months since our previous post about voice of…

Editor SDC Editor SDC 5 Min Read

What Makes Dell’s VoC Program So Great?

The breadth of Dell’s VoC initiatives would be impressive for any large…

iPerceptions iPerceptions 2 Min Read

Webinar: Using the Voice of the Customer to Predict Your Customer Behavior

When:  Thursday January 20, 11:00 am PT Cost: Complimentary with Registration Who: …

MichelledeHaaff MichelledeHaaff 2 Min Read