Tweets are to Customer Knowledge as….?
…spontaneous complaints and compliments are to customer loyalty management. Like these forms…
Twitter and Text Analysis to Help You Surf Through Traffic
The first official SAP iPhone application is already available on iTunes. Unfortunately,…
Social software adoption, how are we doing?
I was going through some IDC survey data that I got back…
When Tweeting trumps Friending
SocialText CEO Eugene Lee argues that Twitter might be a better model…
Are Duplicate Tweets Spam?
The Twitterverse is all a-twitter with a new controversy: Twitter has rolled…
What carries you up will also bring you down
In Rules of Thumb, Alan Weber quotes legendary venture capitalist John Doerr discussing…
Is Twitter Planning To Monetize The Firehose?
A few months ago, I wrote in “The Twouble with Twitter Search“:…
Integrating Live Twitter Streams into PowerPoint Using Xcelsius
As a frequent presenter, I’ve been wanting to add some more interaction…
Could Twitter change customer service?
Alright, if you have caught me ranting lately about how Twitter isn't…