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Tag: social web

Customer Service, the New Marketing in the Era of the Social Customer

Okay, I'm not the first person to write about this idea, but…

mfauscette mfauscette 7 Min Read

The Evolution of Customer Service

I think that some (maybe a lot) of businesses are struggling to…

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Top Ten Predictions for 2011 from IDC

This post is built from our annual IDC group effort to lay…

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The Social Customer Bill of Rights

The social web has empowered and changed behavior and in general is…

mfauscette mfauscette 5 Min Read

Novell Pulse: Real-time Enterprise Collaboration?

I had the opportunity to spend some time with the Novell Pulse…

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From e2.0 to Social Business

We're in the early stages of a significant business transformation brought about…

mfauscette mfauscette 5 Min Read