Does Everyone Deserve Great Customer Service?
This post was inspired by a discussion over on the CRM Outsiders blog that…
What’s Coming Up Next for Social CRM and Enterprise 2.0?
We’ve talked about a lot of topics around the Social CRM and…
The expansion of social media analytics – does it go too far?
Attensity Group recently announced the availability of their Social Media Monitoring solution…
Social Media vs Social CRM vs Social Business vs Enterprise 2.0
First off, yes this is an actual chess puzzle (you know I…
Social Media: Tracking Its Exponential Growth [Stats, Video]
Many of you are probably familiar with Social Media Revolution, a…
More Amazing Social Media Statistics
A follow-on from my last post; speaking of interesting Social Media statistics…
Listen to: Putting the Pieces together – Finding Value in Unstructured Data
We at SmartData Collective hosted a webinar last week examining strategies for…
