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Tag: social media

CRM and Social Media: The Rules Still Apply

Last year a large brokerage firm engaged Baseline to review its customer…

JillDyche JillDyche 6 Min Read

Product Complexity

Jonathan Becher of the Manage by Walking Around Blog last week wrote about…

Editor SDC Editor SDC 5 Min Read

Oracle OpenWorld Update #2 – Oracle’s use of social media

It's a sign of the times I guess. I mean, social media…

mfauscette mfauscette 4 Min Read

SAP Executive Q&A – #sapteched09

Copyright © 2009 James Taylor. Visit the original article at SAP Executive…

JamesTaylor JamesTaylor 5 Min Read

#23: Here’s a thought…

An occasional series in which a review of recent posts on SmartData…

brianfarnan1 brianfarnan1 7 Min Read

Tweet 2001: A Social Media Odyssey

“I am putting myself to the fullest possible use, which is all…

JimHarris JimHarris 13 Min Read

Understanding Influence; the Chris Brogan Effect

Influence has been quite a hot topic in the social media, and…

JacobMorgan JacobMorgan 6 Min Read

Creating a Culture of Transparency

I was reading an article yesterday that got me thinking again about…

mfauscette mfauscette 5 Min Read

Meeting Customers Where They Are: When Social Media Misses the Mark

Don’t look now, but I’m about to marginalize social media for CRM.…

JillDyche JillDyche 6 Min Read

The Story and Meaning Behind My New Book Twittfaced

Twittfaced, the book I wrote with Josh Peters, is coming out in…

JacobMorgan JacobMorgan 7 Min Read