Social business is not “just” about communicating better!
I heard this statement recently from an analyst, "social media for business…
Social CRM: Take the Leap of Faith
In recent months, several publications, analysts and bloggers have highlighted the importance…
Redefining the enterprise user experience
I wrote recently about the growing phenomenon of employees circumventing corporate policy…
According to Gartner Social CRM is Going to be Big
I read an interesting article on information age a few days ago…
Back to the future, the rebirth of the “Mom and Pop” business
With all the current hype about social web, web 2.0, social media…
Twitter gains salesforce.com support, anticipating the next great thing?
Welcome Mary Wardley with this guest post. Mary is IDC's vice president of…