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Tag: social crm

Rise of Social CRM and how IT & BPO Companies can Profit from it

In my first post of this year published on January 2nd, titled…

hkotadia1 hkotadia1 5 Min Read

Sugarcon Day 2, Re-cap of Paul Greenberg’s Keynote on Social CRM

Instead of covering all the sessions I attended I’m going to focus…

JacobMorgan JacobMorgan 7 Min Read

Re-cap of SugarCon Day 1

I literally flew in from Maui (via LA) and hopped on a…

JacobMorgan JacobMorgan 7 Min Read

The Social CRM Process

I’m speaking at the New Communications Forum in a few weeks on…

JacobMorgan JacobMorgan 9 Min Read

What makes “CRM” social?

  Social CRM is "the" hot topic these days with "experts" popping…

mfauscette mfauscette 5 Min Read

Join the Social CRM Pioneers!

  A little while ago when Jeremiah Owyang and Ray Wang from…

JacobMorgan JacobMorgan 4 Min Read

Definition of Social CRM – Explained!

In one of my earlier post, I defined Social CRM as follows:…

hkotadia1 hkotadia1 7 Min Read

From Home to Social: The Evolution of Your Customer Data

Here’s how it goes down. An executive decides that his company needs…

JillDyche JillDyche 4 Min Read

How Customer Engagement will determine winning brands in Social Era

In recent months, a lot has been written about how Social Media…

hkotadia1 hkotadia1 5 Min Read

Rapportive Takes a Stab at SCRM with Gmail Integration

I recently came across a plugin for Gmail called “Rapportive” which I…

JacobMorgan JacobMorgan 5 Min Read