Redefining Leadership in the Emerging Social Business Environment
It's 2010 and business has changed. The combined impacts of technology shifts…
Customer Experience: Children’s Hospital of Philadelphia
I'm writing this post from my 14 year old daughter's room at…
social CRM (sCRM) definition : CRM + aggregator + socialytics
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socialytics (so-shel-lit-iks) – the Holy Grail of social media
Social analytics = socialytics (simply a very natural word evolution) While researching…
Social Media vs Social CRM vs Social Business vs Enterprise 2.0
First off, yes this is an actual chess puzzle (you know I…
Applying social to business
Sometimes words and the baggage those words naturally carry can really get…
Social business is not “just” about communicating better!
I heard this statement recently from an analyst, "social media for business…