Microsoft Buys Enterprise Social Network Vendor Yammer for $1.2B
The much anticipated and highly rumored announcement finally hit the wires today.…
Consumerization of IT, Social Business and Other Challenges; a View From Latin America
I had the pleasure of spending part of this week in Santiago…
From Big Data to Smart Data: Supporting Critical Business Decisions
Last week at Lithium's LiNC event I did a session on big…
Connecting the Enterprise: The VMware – Lithium Technologies Partnership
Companies today are under increasing pressure to change the way they interact…
Customer Service, the New Marketing in the Era of the Social Customer
Okay, I'm not the first person to write about this idea, but…
Social Software, Feature or Product?
We have this debate running about social software and whether it's, for…
The Social Web as a Customer Support Channel
I just had an experience that to me, typifies what I expect…
Driving Adoption of Social Collaboration Tools
I was having a discussion yesterday with a vendor client on adoption…