Social CRM: Thinking Outside the “Call Center” Box
If one studies history of automobiles, the first cars powered by internal combustion…
Q&A with Radian6′s Lauren Vargas from our Recent Webinar
Social CRM has just gone from being a buzz word to being…
The Social Customer Bill of Rights
The social web has empowered and changed behavior and in general is…
What’s Coming Up Next for Social CRM and Enterprise 2.0?
We’ve talked about a lot of topics around the Social CRM and…
social CRM (sCRM) definition : CRM + aggregator + socialytics
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socialytics (so-shel-lit-iks) – the Holy Grail of social media
Social analytics = socialytics (simply a very natural word evolution) While researching…
Social Media vs Social CRM vs Social Business vs Enterprise 2.0
First off, yes this is an actual chess puzzle (you know I…
Companies are Touching the Tip of the Social CRM Iceberg
In preparation for my talk on social CRM at the New Comm…
Top Ten People to Follow in the Social CRM Space and Why (pt. 1)
Since I’m speaking at the New Comm Forum (see sidebar) on the…