The Social Web as a Customer Support Channel
I just had an experience that to me, typifies what I expect…
Has Personalized Filtering Gone Too Far?
In a world of plenty, algorithms may be our saving grace as…
Engaging Customers on Facebook
In preparing for a webinar this week with Lithium Technologies on Facebook…
Analysis of Facebook status updates
The Facebook Data Team has published an analysis of the status updates…
Facebook Modernizing to C++
Facebook is improving its website by converting PHP, a modern scripting language,…
The interoperability of social networks
Google recently added a caustic warning message when users attempt to export…
Why trust Facebook with our history?
Scott Rosenberg discusses the digital records we leave of our day-to-day existence,…
Facebook ‘Hilarious Video’ Phishing Attack is Spreading Quickly
Be careful out there! A Facebook phishing scam is running rampant this…
Calculate the Value of Your Facebook Page
Marketers are clamoring for data to determine the ROI of their social-media…