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Tag: customer service

KPI framework for a competitive edge

Copyright © 2009 James Taylor. Visit the original article at KPI framework…

JamesTaylor
JamesTaylor
7 Min Read

Social customer service

  One of the more promising areas of focus for social business…

mfauscette
mfauscette
6 Min Read

A Tale of Two People

I stayed at a very nice resort recently. My check-in experience was…

SundeepKapur1
SundeepKapur1
4 Min Read

Easily Forgotten

They have many names – an auto-responder, trigger(ed) or reoccurring campaigns, welcome,…

SundeepKapur1
SundeepKapur1
4 Min Read

Know Me and Be Relevant: What I learned from Disney’s Keynote at NCDM

NCDM 2008 RECAP: Know me and be relevant is just a starting…

Editor SDC
Editor SDC
9 Min Read