Can Better Customer Experience Be Found in Cloud?
11 Best Practices for Online Chat Sales and Customer ServiceOnline chat is…
The Social Web as a Customer Support Channel
I just had an experience that to me, typifies what I expect…
You Can Only Engage Through Good Service (& Information)
I know that everyone has had a poor customer service experience at…
What Did Maslow Know About Customer Centricity? It Ain’t Happening!
Abraham Maslow is spinning on his grave these days. So many mis-interpretations of his…
Charlie Rose, Customer Service, and the Master Twitter Record
My post last week detailed the customer service-oriented frustrations that many of…
Does Everyone Deserve Great Customer Service?
This post was inspired by a discussion over on the CRM Outsiders blog that…
