A Data-Centric Approach Will Lead To Customer Centricity
A few years ago, with the rise of social media, many organisations…
Social Dynamx, Scaling Social Customer Support
Companies are learning that today customer service is a big part of…
Connecting the Enterprise: The VMware – Lithium Technologies Partnership
Companies today are under increasing pressure to change the way they interact…
Customer Service, the New Marketing in the Era of the Social Customer
Okay, I'm not the first person to write about this idea, but…
The Social Web as a Customer Support Channel
I just had an experience that to me, typifies what I expect…