Tag: crm

Salesforce Fills Out the “Marketing Cloud”

Salesforce.com announced its intent to acquire email marketing and marketing automation vendor…

mfauscette
6 Min Read

Interactive Intelligence Reveals Ambitious Plans for Customer Service

At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…

RichardSnow
0 Min Read

Social Collaboration Is in Finance’s Future

Finance departments don’t immediately come to mind in conversations about social collaboration…

Robert Kugel
9 Min Read

Technology and the Effective Marketer

In this post, I'll focus on customer intelligence driven marketing and the…

mfauscette
6 Min Read

Automating Manual Imports into Salesforce

We’ve talked about the general philosophy of centralizing data in Salesforce, and…

David Hecht
3 Min Read

CRM: Businesses Should Walk Before They Run

I was recently asked by a business software website about my thoughts…

euanharris
3 Min Read

See the Future with Your CRM

We know that you’d like to see growth and improve your sales…

workbooks
5 Min Read

Value at Risk Segmentation and Retention Campaigns

In Propensity Based Segmentation customers are grouped according to propensity scores, such as churn…

Editor SDC
2 Min Read

Social Software, Feature or Product?

We have this debate running about social software and whether it's, for…

mfauscette
12 Min Read

Salesforce Presents New Social Enterprise with Chatter, Mobility and Data

At the Dreamforce conference, Salesforce.com (NYSE:CRM) CEO Marc Benioff unveiled the latest…

Mark Smith
10 Min Read