Interactive Intelligence Reveals Ambitious Plans for Customer Service
At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…
Social Collaboration Is in Finance’s Future
Finance departments don’t immediately come to mind in conversations about social collaboration…
Globoforce Engages Employees with Social Recognition
The use of social collaboration and employee recognition software to support human…
The Three C’s of Social Business
Einstein said "everything must be made as simple as possible, but not…
Salesforce Presents New Social Enterprise with Chatter, Mobility and Data
At the Dreamforce conference, Salesforce.com (NYSE:CRM) CEO Marc Benioff unveiled the latest…
The three legged stool – business, analytics, IT
I was inspired to write something this week on the need to…
How Analytics Can Improve Collaboration Behavior
Enterprises deploy collaboration and social software to allow employees to more effectively…
