Challenges Data Analytics Can Solve in the Call Center Industry
Many industries are benefiting from changes in data analytics. The call center…
The Unanticipated Impact of AI And Big Data on SME Telemarketing Strategies
Many business owners employ telemarketing. Whether you belong to Small and Medium…
Call Center Analytics Move The Industry Into The 21st Century
Over the past few years, a lot of discussion has been centered…
In-House vs. Outsourced Call Centers: What to Choose
Business has always been about interaction. The better you are at engaging…
Guiding Call Center Workers to Data Quality
Data Governance and data quality are often the domain of data quality…
“Entry Point: The Call Center or the Death Star
Depending on the type of industry you are in, you may call…