Interactive Intelligence Reveals Ambitious Plans for Customer Service
At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…
Infor Demonstrates Steady Stream of Advances to Customers
At this year’s Inforum user group conference, Infor representatives showed the progress…
Industry Exposé: Technology Vendors Skew Analysts and Influencers
In my more than a decade of writing on the trends and…
Splunk: Big Data Machine for Operational Intelligence
Splunk recently entered the financial markets as a publicly traded company (NASDAQ: SPLK)…
Workday Rising while Oracle Sleeps in the Clouds
As Workday held its annual Workday Rising conference this week, it’s a good time…
Salesforce Presents New Social Enterprise with Chatter, Mobility and Data
At the Dreamforce conference, Salesforce.com (NYSE:CRM) CEO Marc Benioff unveiled the latest…