Change management – a means to an end
I was on conference call today and someone noted, “I am still at the point where I’m trying to convince…
The Third SM: Enterprise SM
The use of social media in the enterprise is, of course the playing field articulated by Andrew McAfee as Enterprise…
Lessons from Social Media Meet-Up, Part II – Leaps of Faith
I had the pleasure of going to the Social Media Meet-Up this week. This is my second post covering the…
Making a commitment to better output: NO MORE F*CKING TYPOS
The number-one cause for broken pages, missed messages, mysterious errors, and general frustration is, from where I stand, uncorrected fat-finger…
Future of Email, Impact of Mobile, & Mobility
People will pay attention to your messages if they are relevant, if they can access your messaging whenever they want,…
Garcia Lorca and the iPad
Years ago in a Spanish poetry class, we were talking about Federico Garcia Lorca (above). The question: How could such…
Microwavable Data Quality
Data quality is definitely not a one-time project, but instead requires a sustained program of enterprise-wide best practices that are…
Project Management: When tribes have no purpose
I received my PM Network magazine in the mail this weekend. The Project Management Institute (PMI) publishes this magazine…
Companies are Touching the Tip of the Social CRM Iceberg
In preparation for my talk on social CRM at the New Comm Forum (which I hope you will attend, see…
Waiting for my iPad
Every time I hear a car door shut in this suburban neighborhood, I jump to the window to see if…
