John Q. Public, Customer Service, and Information Management
I recently had some customer service issues with a few telecommunication companies. When calling the 800 numbers and speaking with…
IT Project Success: There’s Magic In the Middle
I don’t know where I first heard that phrase, or what it originally meant, but I have been using it…
Virtual Workforce, A Growing Part of the New Normal?
I was talking to the team from DoNanza the other day about their launch, business model, etc. (more on them…
Cognitive Surplus and Social Business: Win-Win Strategy
Social Networking technology has made it incredibly easy and inexpensive for people to collaborate and work together irrespective of their…
SQLCruise – The “Social-ism” Factor
In my previous post, I wrote about my plans to embark on a traincation on SQLCruise.
Going Paperless: When does it work?
I was pleasantly surprised on Sunday when I checked in online for my Delta Airlines flight from Atlanta to San…
Data integration and keeping the decision in mind
Some time ago I was at a warranty conference and there was an interesting discussion about registration cards. You know,…
