Focus on Operational Performance Management
When was the last time you discussed how your customers were performing? Do you have a formula to determine their…
Media Cloud is a system that lets you see the flow of the media….
Media Cloud is a system that lets you see the flow of the media. The Internet is fundamentally altering the…
Chase Zander IT Director Forum – Report on Meeting 1 and Invitation to Meeting 2
Following on from my series of posts about the inaugural Chase Zander IT Director Forum that I helped to organise…
How much of a threat are meteors to aviation?
The cause of the crash of Air France flight 447 has not been determined (and likely won't be for some…
SOA as ‘iTunes for business’: interesting analogy
For quite some time, we have talked about the concept of accessing SOA-ready services through public online marketplaces, and how…
MIT’s Information Quality Industry Symposium
This year, I am honored to be part of MIT's Information Quality Industry Symposium in Cambridge, MA. In past years…
No Phone… Just Email and Facebook
I was at an airline baggage office last week because my bag hadn't showed up yet. I was complaining about…
Mark Madsen’s three indications of uselessness
If you dropped into an organization, how could you tell who did real work? Mark Madsen has developed clues. Most…
SmallBlue is an information anlaytics suite that automatically visualizes social networks, helps you…
SmallBlue is an information anlaytics suite that automatically visualizes social networks, helps you manage and expand your social capital, enables…
Cut Costs, Improve Experiences & Retain Customers
We just wrapped an interesting case study with a financial institution, our goal is three fold – reduce expenses, improve…
