10 Characteristics of a Social Enteprise
We're on the leading edge of a major business transformation and the social web is at the heart of that…
Claiborne Community
In yesterday’s post we talked about the way Social Media can play an important role in customer service – Comcast…
Best Market Research Survey Ever
Short, Sweet and Insightful - The Future of Surveys is Text Analytics Yesterday there was a post on the Next…
Marti Hearst’s Book on Search User Interfaces
Those of you who know Marti Hearst or follow her work may have heard that she’s been writing a book…
Here to Stay
Social Media is the way of the future, sure the most popular sites will change, but as a whole this…
Trading System Data Diagram
Before programming a system, I find it helpful to diagram the flow and dimensionality of data. By breaking it down…
Pain Mapping
What is the value of Strategy & Operational Performance Management? What if we were to fix a couple critical customer…
The Data-Information Continuum
Data is one of the enterprise's most important assets. Data quality is a fundamental success factor for the decision-critical information…
Email and the Environment
As technology becomes more prevalent in our everyday lives, direct mail becomes less relevant and email seems to be the…
Social Media Means Different Things to Different People
I just got back from the Social Media in Market Research panel event. We started out by discussing how we…
