This Is Why You Shouldn’t Weight Your Survey Data
For a long time I’ve been a big proponent of weighting data as little and as rarely as possible. You…
Benefits of a Cloud Consultants
A cloud consultant can guide an organization through every step of cloud implementation. This includes an overall review of the…
IBM Drops $1B for Merge Healthcare
IBM has announced that it has purchased Merge Healthcare care for a staggering $1B. The move to buy Merge was…
OnviSource Opens Up Workforce Optimization for Contact Center Excellence
OnviSource is a 10-year-old vendor of workforce optimization software whose core product, OnviCenter 7, includes interaction capture, quality monitoring, workforce…
Defining Your Data Quality Problems
To tackle any problem in a systematic and effective way, you must be able to break it down into parts.…
Data Is in Fashion, But Barriers Exist to Deliver Retail Customer Engagement Strategies
Improving customer engagement is a hot topic, particularly in the retail industry. However delivering the personalised experiences consumers crave by…
How HR Can Use Big Data in a Smart Way (Hint: Most Are Not)
HR and people management have been taken over by the data and analytics wave. This part of organisations that has…
How to Drive ROI with Data-Driven Content
Most businesses know that content is a must-have in marketing. And not just any content. Good content. While creating compelling…
Absolutely Fabulous Big Data Roles
Plus ça change, plus c’est la même chose.Jean-Baptiste Alphonse KarrPrologueI wrote a piece called ‘7 New Big Data Roles for…
Riding the Mobile Data Highway
Image source: cisco.com Image source: cisco.comVendors and services providers for mobility management solutions can overly fixate on the vast array…
