One KPI Is Never Enough to Manage… A Country?
This article in the International Herald Tribune (slowly becoming the “global edition of the New York Times”) gives an overview…
Building Trust with Consumers: Is Disclosure Enough?
As the fourth quarter approaches, think about the number of transactions that will occur online—many through email—and the amount of…
How can we judge enterprise-class CTOs and CIOs? Rank them on the Kundra Scale
I’ve had the pleasure of watching and studying many enterprise class CIOs and CTOs. And I’ve performed CIO duties and…
A Company is like a Sphere
Where do these great analogy ideas come from? Full credit - I got this one from a speaker at the…
The Fragility of Knowledge
In his excellent book The Black Swan: The Impact of the Highly Improbable, Nassim Nicholas Taleb explains: “What you don’t…
A Performance Management Road Trip – Are We There Yet?
Everyone is familiar with the relentless question from children in a car’s back seat during a long road trip impatiently…
Sum / Amount
Teresa from Hong Kong asks: I would like to know the difference between the words “sum” and “amount”. They have…
Meeting Customers Where They Are: When Social Media Misses the Mark
Don’t look now, but I’m about to marginalize social media for CRM. For those of you still reading, I’d like…
False Relationships
A close relative of the phishing scam (see yesterday’s post) is a pharming site. Like the phishing emails, these sites…
Predictive is the new black
I was having a chat last Friday with my friend and fellow blogger Michael Krigsman about crowdsourcing and wisdom of…
