4 Key Takeaways from the Customer Experience Summit 2016
We had the pleasure of attending the 5th Annual Customer Experience Strategies Summit last week in Toronto (our home town).…
5 Tips to Speed Up Your BPM
Business Process Management (BPM) is sometimes a difficult thing to define, let alone make more efficient. The emergence of software…
Forgettable Technology: 4 Qualities of Really Great IT
We talk about you, you know. Once a month we get the entire service team together and we chat about…
IoT Field Notes: How to Identify Customer Value
When introducing the idea of Smart, Connected Products (a.k.a. the Internet of Things, or IoT), one of the many early…
The Panama Papers- It’s all about the data!
The latest buzz about Panama Papers has shaken the world. As we all know the Panama Papers is a set…
Disrupting Nation State Hackers With the Security Basics
Earlier this year at the USENIX Enigma information security conference held in San Francisco, NSA’s Rob Joyce gave a talk,…
The Internet of Things and Applied Digital Strategy
When I speak publicly (and internally) about the Internet of Things (IOT), I prefer the term Smart, Connected Products. Yes,…
BI is Dead
Posted: April 1st, 2016 — but sadly, not really an April Fool’sIn 1989, Howard Dresner — later a Gartner Group analyst…
