Computer Glitch Costs Millions
American Airlines suffered a computer outage due to a software problem in both their main and backup systems, according to…
The Future of Customer Service
The best part of my job is that I get to talk to people, lots and lots of people. I…
Managing Details in Long-Range Planning
Ventana Research recently completed an in-depth benchmark research project on long-range planning. As I define it, long-range planning is the formal quantification…
Technology Project Nightmares
From scope creep to sales creep, technology project fears that will make you screamIt’s a scary notion, beginning a new…
Evaluating Cloud Solutions: How to Create the Right Team for the Job
When your company is evaluating new cloud-based software solutions, it’s important to bring the right people to the table to…
Data Analysis Can Transform HR Department Processes
The benefits of data analysis have become well-documented – enormous cost savings for businesses, a higher likelihood of achieving a…
Analytics and Hedgehogs: Lessons from the Tampa Bay Rays
The Tampa Bay Rays spend significantly less on payroll than some of the wealthier teams in Major League Baseball, but…
Zynga: A Big Data Company Masquerading as a Gaming Company
How much data does an online game developer like Zynga create and use on a daily basis? The answer is,…
SAP’s New Fraud Management Analytical Application
SAP recently announced its new Fraud Management analytic applications. Currently in “controlled” (limited) release, it’s a promising start for the product and a…
