Who Are the Animals of Analytics-Based Performance Management?
Ever notice how the personalities and dispositions of animals often resemble humans’? An organization’s pursuit of adopting analytics-based performance management…
How Good Management Can Produce Bad Data
As a long-time analytics practitioner, I am well aware of the dangers of using data without fully understanding where it…
3 Reasons why you should provide Customer Support on Social Media
Talk to any executive of a large or medium sized company contemplating having customer support on Social Media channels and…
Big Blue Knows How to Blog
IBM does a great job supporting employees who have personal blogs. While other vendors might try to police what employees…
SAP and NEC sign deal to compete for cloud ERP market
The Cloud changes a lot of things, including the way that “partnerships” can compete. In some cases partnerships may begin…
How HP finds Sweet Spot customers in its data trove
Do you have an Hewlett-Packard printer, maybe a few HP laptops and PCs spread around the home or office? If…
What Really Motivates Employees to Perform?
The New York Times best selling book Drive by by Daniel H. Pink has stimulated me and supported some of…
Modern eCommerce, or is that just next gen commerce?
In the late 1990's sticking an "e" in front of anything was just the cool thing to do...eCRM, eProcurement, and…
What should business journalists disclose?
Jeff Jarvis, a friend and author of What Would Google Do? is writing a new book on the ...quot;age of…
