Dell Offers VoC Advice to Other Companies
Define and sell a compelling vision, but be ready to back it up with a solid business case. Everything can…
Dispelling the Myths and Bringing BI to the Enterprise
There are many challenges to starting and maintaining a successful Business Intelligence program, starting with finding a strong, engaged business…
Should “Bob The Marketing Guy” Be Building Your Analytics?
There is a certain topic that comes up a lot. In fact, I responded to a LinkedIn discussion on the…
A Must to Avoid: Worst Practices in Enterprise Data Governance
More and more companies are recognizing that they’re accumulating ever-increasing amounts of data but not necessarily gaining business insights from…
Forget Derivatives – Hedge Risks with Innovation and Integrated Data
To protect against wild currency swings or volatile commodity costs, one surefire strategy employed by senior managers is hedging risk…
Putting SharePoint Genie Back into the Bottle
I'm the mother of a 10-year-old, so I know what it's like to repeat something over and over (and over)…
How to Innovate in a Bureaucratic Culture
A few months ago I wrote a post on getting everyone involved in innovation initiatives, assuming that was something many, if…
Analyzing Community Data – Business Insights at Your Fingertips
Insights into consumer behavior and preferences can be surfaced not only from social media conversations but may also be found…
What Makes Dell’s VoC Program So Great?
The breadth of Dell’s VoC initiatives would be impressive for any large consumer business. They believe what sets them apart…
