Case Study: Social Media Action and Response at StubHub
As we all know, bad news has a way of proliferating through the social Web like no other medium.
How To Develop A Top-Notch Data Warehousing System
Unlike just a few years ago, each of us generates a “ton” of data every day.
All APIs are not created equal.
Anyone on the cutting edge of service orientation and cloud lives in a universe of application programming interfaces (APIs), which…
Social Business By Design: Transformative Social Media Strategies for the Connected Company
Dion Hinchcliffe of Dachis Group is one of the brightest minds in the nation today. For years he has helped…
The Future of BI in Two Words
What’s the future of BI? Last fall, one sharp source of mine answered, “Two words: Tableau and QlikView. You didn’t…
Please put the shower curtain inside the bathtub!
I take risks as a blogger to use blog titles, like this one, that does not indicate the blog’s topic.…
How a Free Burrito Turned into A $55 Parking Ticket and a Great Customer Experience
It’s hard trying to keep up in the Age of Acceleration. Everything is sped up. Everything is enhanced. Everything is…
How SEO is Like Customer Service
"We seek to WOW our customers." – ZapposWhen we hear of customer service, the big companies that come to mind…
