The Fundamental Techie
IT Personality Traits That May Surprise YouIt’s a buyer’s market when it comes to top IT talent. As enterprise technology…
Moving Beyond Smart Part Numbers
During a process review session this week, I got involved in a terrific conversation about Smart Part Numbers. You know…
Unstructured Data: A Contrarian’s View
“If you analyzed the flow of digital data in 1980,” Stephen Baker wrote in his 2011 book Final Jeopardy: Man vs.…
Big Data Empowers the InterContinental Hotel Group
With 4,602 hotels across the globe and 675,982 hotel rooms, the InterContinental Hotel Group is collecting massive amounts of data…
BYOD: Reducing the Risk with Mobile App Management
It is likely safe to say that the concept of Bring Your Own Device (BYOD) has gained a foothold in…
Analytical Cultures: Nurture Yours Through Training
By Anne Milley By Anne MilleyAs an organic gardener with spring approaching, I have seeds and soil on my mind.…
Will Big Data Finally Turn CRM Into Something Valuable?
Customer Relationship Management involves a company’s interaction with current and future customers. It is a combination of all customer contact…
Big Data: Aspirin for Travelers’ Headaches
Depending on where you are, the words “travel” and “good customer experience” don’t necessarily belong in the same sentence. Big…
Convergence 2013: CMOs Ain’t Rich, MSDynCRM is Getting There
I attended Convergence for a short time this week. It was a good show, nearly 12,000 people clamoring to learn as…
PCI-Compliant Supermarket Chain Bashas’ Breached
In February, the supermarket chain Bashas’ Family of Stores found unique malware on their network that allowed attackers access to…
