The Top-Down Nature of ‘Competing on Analytics’
Think about the large successful organizations which are known for harnessing information for competitive advantage; P&G, Goldman Sachs, Capital One,…
Experience vs. Data: Consuming Mark Zuckerberg as Data
One day last month, a dazzling sunny day in Paris, I faced a choice: Do I spend my last afternoon…
Voice of the (Vocal Few) Customer(s)
Working with some of our customers we (and they) see previously unimaginable results. I’m not only talking about hundreds of…
In Defense of Data Mining Ethics
Jim Stodgell has a though-provoking post at O'Reilly Radar today on the ethics of data mining and personalization. He frames…
SAP and The Hoover Dam
First, I did not go to SAPPhire Now 2011. Had to get that out of the way quickly (and to…
Data Privacy: the Creepy vs. the Terrifying
At the e-G8 summit yesterday, I got into a little spat over privacy. My point, in a panel discussion, was…
Chris Bucholtz is Ready to Turn CRM Inside-Out
Martin Schneider was the driving force behind one of the best CRM blogs out there – CRM Outsiders. And although…
SAP’s SAPPHIRENOW: Women’s Leadership Summit
Since 2007 I have had the pleasure of participating in SAP’s Influencer Program.
