Quality and warranty cost reduction strategies
Copyright © 2009 James Taylor. Visit the original article at Quality and warranty cost reduction strategies.Jim Johnson of IBM gave…
How Social Media is Changing CRM
If your company hasn’t figured out how to leverage social media for it’s CRM efforts you’re missing a huge opportunity.On…
Designing performance measurements to identify and reduce warranty waste
Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In…
Factory-farm words
Read a pile of technology marketing and you quickly assume that you’re alone among those who despise many of the…
Trust, Risk, Reputation and Recommendation on the Web
TR4Web2009 (Trust, Risk, Reputation and Recommendation on the Web) is a workshop that will take place in Riga (Latvia) September…
Hospitality Technology (Or Lack Thereof) – What is the Insight ROI?
I was quoted in an article that came out in Hospitality Technology this month. You can read the article online…
Exploring Semantic Means
I gave a talk last week at the New York Semantic Web Meetup entitled “exploring semantic means“, and I thought…
Taking the question out of questionable claims
Copyright © 2009 James Taylor. Visit the original article at Taking the question out of questionable claims.Jeff Moore from General…
Next Generation Warranty Systemsv
Copyright © 2009 James Taylor. Visit the original article at Next Generation Warranty Systemsv.This is my presentation so there’s no…
Warranty Management – New rules to apply
Copyright © 2009 James Taylor. Visit the original article at Warranty Management - New rules to apply.Rob Pritchard of Infosys…
