What makes “CRM” social?
Social CRM is "the" hot topic these days with "experts" popping up everywhere. Last year I joined in the…
Join the Social CRM Pioneers!
A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use…
Webinar on April 21: Value in Unstructured Data
I'll be moderating a webinar on Apr. 21: Finding Value in Unstructured Data. If you have some time that day,…
Enterprise 2.0 Best Practices
I had the opportunity to speak with and interview some of the top minds out there in the Enterprise 2.0…
When the data point tells a different story
I grew up on a farm, surrounded by all “Old MacDonald’s” animals. What many farmers’ sons and daughters know is…
AT&T studies user data to cope with iPhone crunch
An excellent piece in the WSJ (behind subscriber wall) about AT&T's push to cope with the exploding data traffic of…
Kick-starting Intelligence in Berlin
During the Teradata Enterprise Intelligence Summit in Istanbul last year, we introduced our community relations programme, Teradata Cares, for the…
The use of mobile BI and alerts
The interest surrounding mobile BI ebbs and flows over time. Even though many solution providers offer mobile BI solutions, the…
Feasibility studies continued…
A2 pulley injuries. Partial tear (left) and complete tear (right). Images © Eric J. Horst, via www.nicros.com Back in May…
Definition of Social CRM – Explained!
In one of my earlier post, I defined Social CRM as follows: Social CRM is the business strategy of engaging…
