Governance of the People? Of the Data? For the …
Just read Julie Hunt’s blog on the connections between business process and data governance. Interesting. http://preview.tinyurl.com/proc1hunt. In it, she quotes Rob…
Using Decision Management to Make Sure Your Agents Can Handle Any Call
I got an invite to a webinar on this topic the other day. The invite had some questions for you…
The Problem That Has No Name
Do you know or do you think you know? What do we call this problem? It certainly involves uncertainty. Maybe…
The Blame Game
When our CEO first received and saw the bad news, she immediately questioned the CFO if there was an accounting…
Some Thoughts on Using Analytics About Your Staff to Improve Customer Treatment
Some time ago I wrote piece about Talent Analytics. After some discussions with them I realized that my thinking about…
Less Wrong: Using Predictive Analytics to Improve Budgeting
Last week Grant and Tadd (co-owners at CAN) presented their insight on the concept of being “Less Wrong” on day…
The Next Big Thing is REALLY BIG: Interactions Versus Transactions
There goes that universe screaming at me again. Just when I thought I can move on to try out my…
New White Paper: Decisions at the Heart of Your Processes
A new white paper is up on Decision Management Solutions company site, “The Decisions at the Heart of Your Processes…
