Applying Data Analytics to Customer Experience and Service on Social Media
Recently we interviewed Amir Dekel, Director of Marketing and Communications for ClickFox, a provider of "customer experience analytics." In results…
Want to Disprove a CEO’s Wishful Thinking? Use Analytics.
How often have you heard executives proclaim that next year the target for financial results will be a substantial lift…
Dell Offers VoC Advice to Other Companies
Define and sell a compelling vision, but be ready to back it up with a solid business case. Everything can…
What to Do When You Don’t Know What You Don’t Know…
So once again there was a great coincidence from my travels. Three times in the past week I was told…
Analyzing Community Data – Business Insights at Your Fingertips
Insights into consumer behavior and preferences can be surfaced not only from social media conversations but may also be found…
BI on Tablets Brings Right Info to Right People at Right Time
I got a great comment from reader Dennis D.
The Unintended Consequences of Combining Technology and Speed
Technology is often hailed as innovation vehicle, productivity booster, and enabler of a higher standard of living for all global…
The Ideology Divide Between Intuition and Fact-based Decisions
In the USA we witness an ideology divide between its two political parties – the Republicans and Democrats. I will…
Social Business Intelligence Q & A with Yellowfin CEO Glen Rabie
The use of Social and Collaborative Business Intelligence (BI) will allow information to be directly linked to decisions made within…
