Best Thinkers Webinar Series: Disclosure, Transparency and Ethics in Blogging
Join Maggie Fox on October 18th at 12pm EST/9am PST as she hosts an exclusive, live webinar from Social Media…
The “Big Five” IT Trends of the Next Half Decade: Summarizing Hinchcliffe
Editor’s Note: The highly regarded enterprise IT thought leader Dion Hinchcliffe has produced yet another “must read” piece for enterprise…
Enterprise CTOs: WayIn Will Provide New Capabilities to Your Organization
The newest highly scalable social media capability on the grid is WayIn.
Can Better Customer Experience Be Found in Cloud?
11 Best Practices for Online Chat Sales and Customer ServiceOnline chat is gaining attention as an effective customer service delivery…
The Next Generation Enterprise Platform
Now that I've had a a few weeks since Salesforce.com's Dreamforce conference to think more about Salesforce's new positioning around…
Facebook’s Growing Web Platform
If you want to find something, anything on the web, you "google" it...I mean how ubiquitous has a company become…
Underwhelming Adoption of Social Technologies in the Enterprise
Every other food item at the grocery store seemingly has packaging boasting that it's "all natural." Because companies don't have…
Book Review: Social Media Analytics by Marshall Sponder
I haven’t done a book review since I was in Mrs. Parson's 5th grade class but Marshall asked me to…
A Talk with Brent Leary: Changes in Social, Big Data & Facilitating Creativity
Last week, I had the chance to chat with Brent Leary, a crm industry analyst, adviser, author, speaker and award…
Mercer Total Compensation Management Analytics Help Retain Talent
To retain talent, organizations must ensure that their workforce’s compensation is comparable to that of their industry peers. As part…
