NICE Delivers Customer Interactions with Next Generation Workforce Optimization
In my research of NICE Systems for several years I have remarked often that its biggest challenge is to integrate…
The Great Analytical Divide: Data Scientist vs. Value Architect
In the analytics space, it is quite common for many organizations to have a team of data miners who are…
Cloudera Makes Hadoop a Big Player in Big Data
I had the pleasure of attending Cloudera’s recent analyst summit. Presenters reviewed the work the company has done since its…
A Data-Centric Approach Will Lead To Customer Centricity
A few years ago, with the rise of social media, many organisations thought that social media was the Holy Grail…
How Text Mining Can Help Your Business Dig For Gold
Your customers want to communicate with you. Your partners, employees, potential clients, competitors, press and social media influencers want to…
Is Big Data Under Threat by New Internet Magna Carta?
This year we have seen the 25th birthday of the World Wide Web (WWW) and next year we will see…
Why Data Quality Is of Utmost Importance in Information-Centric Organisations
High quality data will lead to valuable information and insights for your organisation, but obtaining high quality data is easier…
The Virtues of Automating Reconciliation
Reconciling accounts at the end of a period is one of those mundane finance department tasks that are ripe for…
On Sharing Data
While security and privacy issues prevent sensitive data from being shared (e.g., customer data containing personal financial information or patient…
Google Flu Trends: Importance of Veracity, the 4th V in Big Data
A lot has been written recently criticizing Goolge’s Flu Trends – a flu tracker service that predicts flu activity based…
