Quality and warranty cost reduction strategies
Copyright © 2009 James Taylor. Visit the original article at Quality and warranty cost reduction strategies.Jim Johnson of IBM gave…
Looking upstream for warranty cost savings
Copyright © 2009 James Taylor. Visit the original article at Looking upstream for warranty cost savings.Kjell Hammerstrom of Sun presented…
How Social Media is Changing CRM
If your company hasn’t figured out how to leverage social media for it’s CRM efforts you’re missing a huge opportunity.On…
Designing performance measurements to identify and reduce warranty waste
Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In…
Trust, Risk, Reputation and Recommendation on the Web
TR4Web2009 (Trust, Risk, Reputation and Recommendation on the Web) is a workshop that will take place in Riga (Latvia) September…
Hospitality Technology (Or Lack Thereof) – What is the Insight ROI?
I was quoted in an article that came out in Hospitality Technology this month. You can read the article online…
Taking the question out of questionable claims
Copyright © 2009 James Taylor. Visit the original article at Taking the question out of questionable claims.Jeff Moore from General…
Warranty Management – New rules to apply
Copyright © 2009 James Taylor. Visit the original article at Warranty Management - New rules to apply.Rob Pritchard of Infosys…
Next Generation Warranty Systemsv
Copyright © 2009 James Taylor. Visit the original article at Next Generation Warranty Systemsv.This is my presentation so there’s no…
Streamline service operations and reduce costs
Copyright © 2009 James Taylor. Visit the original article at Streamline service operations and reduce costs.Ed Staats of ServicePower presented…
