CRM Paradigm Shift
Having watched the CRM (R)evolution for over a decade, I am very excited about the developments that have taken place…
Five Steps to Creating an EBM Program?
People interact with you for a reason. It is an event that drives their behavior. This event may be driven…
Eli Goldratt and Tom H. C. Anderson Discuss Sales Forecasting
Tom H. C. Anderson and Management Guru Eli Goldratt discuss retail sales forecasting In Saturday’s post Eli Goldratt and I…
Predictive Analytics in your iPhone
It was just a matter of time! You can now execute predictive models directly from your iPhone. Yes, very convenient…
How to Improve Predictive Accuracy? (Part 1)
“Prediction is difficult, especially about the future.” - Yogi Berra (a baseball catcher) One model or multiple models? Several articles…
A Poorly Managed Company’s Tour Guide: Performance Mangement and the ‘Mesdup’ Corporation
Publicly traded companies issue annual reports that increasingly look like magazines. Almost all organizations publish a brochure with glossy…
Miles Davis’ Music Lesson for Performance Management
Count Basie, Louis Armstrong, and Duke Ellington were jazz greats. And then came MilesDavis. What can we learn from the…
Winning the first game in a baseball series: a harbinger, or not?
For those not familiar with the major-league baseball in the US (and despite living here for more than 10 years,…
5 Lessons Social CRM can Learn from CRM
I have been implementing CRM Solutions for a decade, having successfully managed many large CRM projects for Fortune 500 companies in the…
Innovation and Analytics
Innovation and analytics often are seen as opposing concepts. Many argue that innovation –which is often glorified as a moment…
