ROI On Technology Investments: THE Theme @ the Financial Services Symposium
“We have lots of information technology… but we don’t have any information!” – so goes the caption of a popular…
Applying Data Analytics to Customer Experience and Service on Social Media
Recently we interviewed Amir Dekel, Director of Marketing and Communications for ClickFox, a provider of "customer experience analytics." In results…
Want to Disprove a CEO’s Wishful Thinking? Use Analytics.
How often have you heard executives proclaim that next year the target for financial results will be a substantial lift…
ShotSpotter Gunshot Location System
The ShotSpotter Gunshot Location System is a revolutionary system of acoustic sensors in use by a number of police departments nationwide designed to detect…
In Search of Actionable Insights from Social Media Data
Most people recognize the incredible potential of the internet and social media data to collect and elicit opinions about millions…
Dell Offers VoC Advice to Other Companies
Define and sell a compelling vision, but be ready to back it up with a solid business case. Everything can…
Data Analyst for a Construction Company: Where to Look?
The general manager of a local builder wanted my advice the other morning — how to find a data analyst.…
Quickly Deploy a Well-Engineered Apache Hadoop Solution to a Production Environment
As a former enterprise CTO and current technology watcher, I was struck at the incredible brilliance of yesterday’s announcement by Dell
