Customer Centricity Strategy #1 – Customer Analytics
John Schmidt over on the Informatica blog had a great post on Customer Centricity that gave me a theme for…
Advantages of Artificial Intelligence in Virtual Worlds While we…
Advantages of Artificial Intelligence in Virtual Worlds While we already deal with some virtual AI — notably in action games…
The Macroeconomics of Information and Attention: How People Make Decisions
In my previous post, I discussed applying Mankiw’s Brief Principles of Macroeconomics to the attention economy postulated by Herb Simon.…
Predicting BI trends and saying you’re sorry
We forget most failed predictions quickly. If you make a bad one, you just say “let’s move on,” and you’re…
How Do I Blog So Much?
I received a nice email from a reader today. As per my mantra of “when in doubt, make it public“,…
Can the business use decision management technology without IT help?
Inspired by a post of Jim Sinur’s - Can the Business Really Use BPM Technologies Without Help? - I started…
The Macroeconomics of Information and Attention
Note: this post is cross-posted at the Panjiva blog, which discusses issues affecting the global trade community. I’ve recently joined Panjiva’s…
Reflections on Gate 24
It only took me a few minutes to walk the entire length of the Will Rogers World Airport in Oklahoma…
The Business Impact of EPM (a case study)
What difference does Enterprise Performance Management (EPM) make in your business?This is the question Finance, IT, and the business should…
Making Government Information More Accessible
A co-worker tipped me off to a public, non-profit service that deserves all the publicity it can get. It’s called…