Can Better Customer Experience Be Found in Cloud?

11 Best Practices for Online Chat Sales and Customer ServiceOnline chat is…

Editor SDC 5 Min Read

The VoC Hoax (follow-up post)

It's been a few months since our previous post about voice of…

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CIO Role More Evolutionary than Revolutionary

Seven Leadership Skills CIOs Need to Drive ResultsCIOs must have the right…

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Question Assumptions Before Initiating Big Data Projects

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Analytics Blogarama

You’re invited to join in the Analytics Blogarama! Theme: The Emerging Role…

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Development Tool Fosters Closer Relationship Between Business, IT Teams

Regular readers of this blog know one of my favorite (some would…

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Underwhelming Adoption of Social Technologies in the Enterprise

Every other food item at the grocery store seemingly has packaging boasting…

Editor SDC 7 Min Read

Why Strategy Needs to Be Specific…

Today’s Dilbert strip hit on a couple of key thoughts, albeit in…

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Analytics and the Next Best Activity Strategy

Analytics should be considered as fundamental components of each organization’s marketing strategy instead of…

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Bob Gourley Discusses Big Data Security With IDG

Photo Credit smartdatacollective.com

Editor SDC 4 Min Read