Call Center Analytics Move The Industry Into The 21st Century
Over the past few years, a lot of discussion has been centered…
4 Ways to Boost Social Media Engagement With Big Data
Big data has played an incredibly important role in social media branding.…
Google Search Algorithms Use Big Data for Multilingual Latent Semantic Indexing
Google has perfected its ability to execute web search results for its users…
Big Data Helps Gaming Industry Implement Cross-Regional CS Strategies
The gaming industry was born in Silicon Valley back in the 1970s.…
Artificial Intelligence is Unlocking the Secret to Boosting Employee Retention
Employee retention has been a problem for employers for years. It has…
Big Data Proliferation and the Growth of Robotic Process Automation Certification
The field of robotics predates big data by at least 40 years.…
Can HR Professionals Use Big Data After the GDPR?
The Global Data Protective Requirements (GDPR) went into effect this month. The…
See Why Businesses Can’t Do Without Customer Data Collection
There’s a big difference, however, between knowing that customer data is valuable…
Ways Big Data is Changing Capitalism for Centuries to Come
I hadn't even heard of the term big data until a few…
Integrating Cybersecurity Responses into Your Customer Service Approach
A couple of years ago, Sabrina Sdao of the World Economic…