Maybe it should be “Networked Business”?
I like the term social business, I'm comfortable with the concepts I've…
Supporting Work in the Information Economy
The nature of work has changed for a great portion of the…
Redefining Leadership in the Emerging Social Business Environment
It's 2010 and business has changed. The combined impacts of technology shifts…
Socialytics for Sales, Marketing and Customer Service
Last week at the CRM evolution conference in NYC I presented an…
Cloud Application versus On Premise, Myths and Realities
I was reading something recently on SaaS TCO that once again dredged…
Virtual Workforce, A Growing Part of the New Normal?
I was talking to the team from DoNanza the other day about…
Going Paperless: When does it work?
I was pleasantly surprised on Sunday when I checked in online for…
Google Moves Toward Web 3.0, Acquires Metaweb
The basic fiber of the operation of the Web today is based…
Customer Experience: Children’s Hospital of Philadelphia
I'm writing this post from my 14 year old daughter's room at…
Moving to the People-centric Enterprise
The fun thing about trying to figure out what might happen next…