Could Twitter change customer service?
Alright, if you have caught me ranting lately about how Twitter isn't…
BrightIdea and Planview, moving closer to an integrated social product development process
I had the opportunity to sit down this week with BrightIdea CEO…
From Social CRM to “social” PLM, developing products in a social environment
Wisdom of crowds and crowdsourcing are all the buzz in CRM circles…
Creating a Culture of Transparency
I was reading an article yesterday that got me thinking again about…
RightNow to acquire Social Software Platform Vendor HiveLive
Today SaaS CRM vendor RightNow announced its intent to acquire HiveLive, a…
Social business policies
I was speaking at the National Business Travelers Association (NBTA) conference last…
Monitoring your brand: Sentiment analysis
Earlier this year at SAP's Business Suite 7 launch I saw a…
The Impact of Real Time Search
The social web is fundamentally about enabling conversations at scale. Those conversations…