Computer Glitch Costs Millions
American Airlines suffered a computer outage due to a software problem in…
Improvement Project for Services; Remember You’re Never Really Done
I am no longer surprised by the number of people who say, “I’m…
How to Use Pivot Tables to Mine Your Data
To succeed at Six Sigma or any process improvement effort, you'll often…
How to Track Your Data for Six Sigma Use
While most companies have too much data, people can always identify something…
Freakonomics and Your Data
In the August, 2005 issue of BusinessWeek, Michael Hopkins explored the best…