Some Thoughts on Using Analytics About Your Staff to Improve Customer Treatment
Some time ago I wrote piece about Talent Analytics. After some discussions…
In-database analytics and Decision Management
One of the hot topics these days in analytics is “in-database” or…
New White Paper: Decisions at the Heart of Your Processes
A new white paper is up on Decision Management Solutions company site,…
Role of Business Intelligence in Process Improvement
Bill Gassman spoke on the role of Business Intelligence – BI –…
Business, Analytics and Technical User Roles When Automating Decisions
Organizations of all kinds make many decisions, decisions that are critical to…
10 Questions to Ask about your Business Rules Project
Here are 10 questions to ask about your business rules project that…
First Look – OpenRules Decision Management System
As promised when I was blogging from the Object Management Group standards…
Leveraging Customer Data to Drive Business Decisions
Interesting panel with folks from the Venetian, Marriott and Nextag discussing customer…