Implementing Enterprise 2.0 at Océ Part Three: Change Management
This is part three in a multi-part series on how Océ is…
Implementing Enterprise 2.0 at Océ, Part One: Business Drivers
If you recall, I recently wrote an in-depth case study on how…
Sugarcon Day 2, Re-cap of Paul Greenberg’s Keynote on Social CRM
Instead of covering all the sessions I attended I’m going to focus…
Companies are Touching the Tip of the Social CRM Iceberg
In preparation for my talk on social CRM at the New Comm…
Does Collaboration Impact Business Performance?
Recently I highlighted and reviewed a report by Frost & Sullivan which…
Is Unstructured Collaboration the Key to Business Agility?
According to a report by Microsoft it is (geared towards the…