The Disconnect Between How Vendors and Strategists Approach Social CRM
After spending a lot of time speaking and interacting with vendors and…
What’s Coming Up Next for Social CRM and Enterprise 2.0?
We’ve talked about a lot of topics around the Social CRM and…
Should We Drop the Enterprise 2.0 Pilot as Andrew McAfee Suggests?
This post is perhaps a few days late but it’s something that…
Social Media vs Social CRM vs Social Business vs Enterprise 2.0
First off, yes this is an actual chess puzzle (you know I…
It’s Time for Social Service Level Agreements
My idea of SSLAs (social service level agreements) would take the concept…
Implementing Enterprise 2.0 at Océ Part Five: Lessons Learned and Future Plans
This is part five (and the final part) in a multi-part series…
Implementing Enterprise 2.0 at Océ Part Four: Operational and Financial Impact
This is part four in a multi-part series on how Océ is…